Metro Elite Transfer Canada
Privacy

Privacy Policy

Last updated:

1. Scope

This Privacy Policy describes how Metro Elite Transfer Canada ("we", "us") collects, uses, and shares information when you visit our website, contact us, or book transportation services.

This page is written for general transparency and operational clarity. It is not legal advice.

2. Information we collect

2.1 Information you provide

  • Contact information (name, phone number, email)
  • Trip details (pickup/drop-off, date/time, passengers, luggage)
  • Billing information for corporate invoicing (company name, billing contact)
  • Messages you send to us (calls, texts, forms, emails)

2.2 Information collected automatically

  • Device and browser information
  • IP address and general location (approximate)
  • Pages viewed and interactions
  • Referral source (e.g., ad click, search engine)

2.3 Sensitive information

We do not request medical records. If you voluntarily share health-related details over the phone or message (e.g., "medical appointment"), we treat it as confidential and use it only to coordinate service logistics.

3. How we use information

  • Provide, coordinate, and deliver transportation services
  • Confirm bookings, pickup instructions, and schedule updates
  • Support border-crossing logistics and timing buffers
  • Process payments or invoicing where applicable
  • Customer support and operational communication
  • Improve our website and service quality
  • Prevent fraud, abuse, and security incidents

4. How we share information

We share information only when needed to provide service or comply with law. Examples include:

  • Drivers/dispatch: trip and contact details needed to complete pickup and drop-off
  • Payment providers: to process payments (if you pay online)
  • Booking platform providers: if you book through our online booking system
  • Legal compliance: where required by law, regulation, or valid legal process

We do not sell personal information.

5. Cookies & analytics

We may use cookies and similar technologies to:

  • Enable site functionality
  • Measure traffic and performance
  • Attribute marketing (e.g., ad clicks) when applicable

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

6. Security

We use reasonable administrative and technical safeguards designed to protect information. No method of transmission or storage is 100% secure. If you believe your information has been compromised, contact us.

7. Retention

We retain information for as long as necessary to:

  • Provide services and support
  • Maintain business records and invoicing
  • Comply with legal obligations

Retention duration depends on the type of record and operational requirements.

8. Your rights

Depending on your jurisdiction, you may have rights to:

  • Request access to information we have about you
  • Request correction of inaccurate information
  • Request deletion where applicable
  • Opt out of certain marketing communications

To make a request, contact us using the information below.

9. Contact

If you have questions or requests about this Privacy Policy:

Operational note
For time-critical trips (DTW flights, medical appointments, corporate meetings), calling is faster than web forms.
Call 1-800-528-7582