Scheduled appointments
Give the patient entrance and required check-in time. A large hospital may have several addresses or departments; confirm the destination with the care provider.
Planned appointment travel
Private medical appointment transportation
Arrange private transportation between Ontario and Detroit for a planned clinic or hospital visit. Share the required arrival time, entrance and companion or mobility needs before the trip is confirmed.
Free to request · No payment required
- Appointment-led planning
- Companion travel
- Return-trip coordination
The service at a glance
Private travel to an appointment—not medical transport.
This service can help a passenger and companion reach a planned appointment when ordinary passenger travel is appropriate. It does not provide an ambulance, clinical supervision, patient lifting or a guaranteed accessible vehicle. Confirm suitability with your care provider and dispatch before reserving.
Get a trip quote- Service boundary
- Non-emergency passenger transportation
- Arrival target
- The clinic's check-in timeThe appointment time, building address and patient entrance may be different pieces of information.
- Return plan
- Confirmed separately from treatment timingA consultation or discharge can finish later than expected.
Purpose of the trip
Plan around the visit.
A routine appointment and an appointment with an uncertain finish need different transport arrangements.
Follow-up and repeated visits
Share the dates you know and flag those still provisional. Repeated treatment or follow-up appointments need availability confirmed for each planned journey.
Travelling with a companion
Include everyone in the passenger count and tell dispatch about any equipment being carried. A companion's seat and luggage also affect the vehicle request.
Before confirmation
Make the practical needs clear.
This is private passenger transportation, not emergency transport or a clinical care service.
Discuss mobility and assistance
Tell dispatch about mobility equipment and the assistance needed to enter or leave the vehicle. Do not assume a vehicle is wheelchair-accessible or that a chauffeur can provide medical support; suitability must be confirmed.
Allow for border and arrival time
Crossing conditions and inspections can change. Use the required check-in deadline when planning and ask your care provider about any travel or escort requirements relevant to the appointment.
After the visit
Agree on the return arrangement.
An appointment's expected finish is not always a reliable pickup time.
Known or uncertain finish
If the return time is uncertain, tell dispatch before booking. Waiting, a later pickup or a separate return journey require an agreed arrangement; a vehicle is not automatically reserved for the entire visit.
Keep sensitive details private
The request needs transport requirements, locations and timing. Avoid adding medical records or a detailed diagnosis to the quote form; discuss essential assistance requirements directly with dispatch.
For this kind of journey
Confirm the entrance, not only the hospital.
A large medical campus can contain several arrival points with different access arrangements.
Use the appointment instructions
For example, Henry Ford Hospital publishes separate Main, East Clinic and other entrances. Ask the clinic which entrance applies to your appointment and whether a companion should meet you there; do not infer it from the main campus address.
Keep health information out of the quote
Share the travel-relevant needs: seated travel, equipment dimensions, companion count and expected finish. Keep diagnosis, treatment records and financial documents with the appropriate care or border authorities—not in a transport message.
Example: Windsor to a scheduled Detroit consultation
- The passenger confirms ordinary vehicle travel is suitable with their care team.
- The request includes the correct clinic entrance, check-in deadline, companion and transport assistance needs.
- Dispatch and the passenger agree how the later return will be confirmed if the consultation runs long.
Illustrative itinerary, not a completed customer trip. Dispatch confirms the actual schedule, vehicle and availability.
Compare the whole journey
Start with the traveller's needs.
Choose transport for the assistance actually required, not simply the destination being a hospital.
Ordinary private vehicle
A passenger whose care team considers regular seated travel appropriate.
Discuss entry/exit assistance, equipment and any companion before booking.
Specialist patient transport
A journey needing clinical monitoring, lifting or specialist accessibility.
Ask the care provider to identify a suitable provider; these capabilities are not offered by this page.
Separate outbound and return
An appointment with a clearly confirmed later pickup.
For an uncertain finish, agree the contact procedure and available waiting options in advance.
Vehicle fit & transparent estimates
The right vehicle.
The complete trip.
Your medical appointment transportation estimate is in U.S. dollars (USD). Compare the amount for your whole party, luggage and itinerary—not a single shared-shuttle seat or a different destination.
Sedan
For solo travellers, couples and smaller parties with a lighter luggage load.
- Passengers
- Up to 43 recommended for comfort4 may feel snug
- Luggage
- 4 bags2 large suitcases + 2 carry-ons
SUV
More room for a larger party and checked luggage. Seating depends on the vehicle configuration.
- Passengers
- 6–76 with captain’s seats7 with bench seating
- Luggage
- 6 large suitcasesor 8 carry-ons
Sprinter
For larger parties travelling together, with space for checked suitcases and carry-ons.
- Passengers
- Up to 1413 rear passengers1 front passenger
- Luggage
- 14 large suitcasesplus 14 carry-onsDispatch confirms bag sizes and vehicle configuration.
One large suitcase + one carry-on per passenger
A different luggage mix? Share the bag counts and sizes with dispatch for a fit check, including child seats or oversized items. Sedan and SUV layouts are alternatives, not combined loads. The Sprinter guide shows large suitcases and carry-ons together; dispatch confirms bag sizes and vehicle configuration. The pictured model is not a guaranteed assignment.
Estimates for named journeys.
One way, per vehicle—not per passenger. All amounts in USD.
These examples apply only to the journeys named below—not every trip covered by this service. Other origins, destinations, hourly work and ongoing contracts need a trip-specific estimate.
Downtown Windsor → Detroit Medical Center
Ordinary private passenger transportation to an appointment, not medical care. Appointment waiting, a return trip and assistance needs require separate confirmation.
- Sedan
- $89–$149estimated · USD
- SUV
- $119–$199estimated · USD
These are planning estimates, not guaranteed fares. Exact addresses, travel date, stops and availability can put your quote outside these ranges. Multiple SUV models are available; dispatch confirms the assigned vehicle. Each return leg and any different destination needs its own estimate.
Applicable cross-border fees, taxes, fuel surcharges and airport fees are included. Exact addresses, date, vehicle, stops and availability determine your trip-specific estimate. Confirm gratuity, child-seat charges and any changes outside the agreed itinerary with dispatch.
The request is free. Final fare confirmation usually takes 1–2 hours and can take up to 24 hours. An online estimate is not a confirmed reservation. For near-term travel, call to check availability; otherwise we recommend requesting at least 24 hours ahead.
Free request · No payment required
Include the stops and the return.
Add extra pickup or destination addresses using Add a stop. Tell dispatch how long each stop may take. Use the return-trip prompt later in the booking flow for the second leg; each date, address and pickup plan needs confirmation.
A return transfer and a vehicle staying with you are different arrangements. For several appointments, ask whether separate transfers or Hourly / As Directed better fits the itinerary. See how estimates and confirmation work →
Included pickup waiting time.
- Scheduled address pickup
- 15 minutes free from the scheduled pickup time.
- Domestic airport arrival
- 30 minutes free from the flight's landing time.
- International airport arrival
- 60 minutes free from the flight's landing time.
We track arriving flights. Keep dispatch informed about delayed baggage or arrival formalities and confirm additional waiting charges beyond these allowances.
Changes, cancellations & flight disruption.
Cancel at least 24 hours before the scheduled departure for free cancellation and a full refund. Cancellations within 24 hours and no-shows are non-refundable.
If your flight is cancelled, we offer free rescheduling. Contact dispatch with the replacement flight details to arrange your new pickup; a changed flight should not be left as an unreported no-show.
Normal crossing included. Traveller holds are different.
The normal border crossing is included. If a traveller-related issue causes a border hold, waiting is charged at USD $2.00 per minute until the traveller is released. This is different from the normal border queue or the airport pickup allowance.
Prepare the correct documents for each passenger and clarify any travel-status questions with the relevant authorities before departure. A transport reservation cannot guarantee entry or release time.
Before you book
A little planning. A clearer journey.
Practical answers for your trip. Dispatch can help with details specific to your schedule and party.
Ask dispatch a questionIs this an ambulance or medical transport service?
No. This page is for private passenger travel to planned appointments. It does not offer emergency response or clinical care. Confirm with your care provider whether ordinary passenger travel and a companion are appropriate.
Can a companion travel with me?
Include the companion in the passenger count and describe everyone's luggage or equipment. Dispatch confirms a vehicle suitable for the requested party before the booking is accepted.
Can I bring a wheelchair or other mobility equipment?
Describe the equipment, whether it folds and the assistance required before confirmation. Vehicle accessibility and equipment fit must be checked individually; do not assume a wheelchair-accessible vehicle is available.
What if I do not know when the appointment will end?
Explain that the end time is uncertain when requesting the quote. Dispatch will review the available return arrangements and any waiting terms. An outbound transfer alone does not reserve an open-ended return pickup.
Let’s plan your private ride.
Share your route, date, passengers and luggage. Review the estimate, then confirm availability and final trip details with dispatch.